Customer Service and Logistics:

    Our fulfillment management department includes customer service and logistics. Our goals are simple:

    • Order Accuracy
    • On Time Delivery
    • Customer Responsiveness
    • Continuous Improvement


    Continuous Improvement:

    We regularly seek out opportunities to improve the order fulfillment process. Periodic customer surveys  provide   valuable feedback that helps us focus our efforts. One practice that has resulted from our  customer feedback  efforts is Advanced Shipping Notice (ASN). Via fax, ASN forms are being provided  announcing actual order  shipment.


    Lead Time Policy:

    Stock items include all Resale matches - advertising & nonadvertising. Orders including only stock items  will be  delivered on or after 14 days. Private Label or Custom Matches will be delivered within 21 days. Please allow 21  days from order date when issuing a purchase order.